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TERMS & CONDITIONS

The Baby Nest – Official Website

These Terms & Conditions outline the rules, expectations, and responsibilities when purchasing from or interacting with The Baby Nest. By using this website or placing an order, you agree to the following terms.

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1. About The Baby Nest

The Baby Nest is a small, independent studio specialising in handcrafted reborn baby dolls. Each baby is created with care, artistry, and attention to detail. All products listed on this website are made and sold by The Baby Nest.

 

2. Ordering

  • All orders are subject to availability.

  • Once an order is placed, you will receive confirmation via email.

  • The Baby Nest reserves the right to refuse or cancel an order if necessary (for example, due to payment issues or listing errors).

 

3. Product Descriptions

  • Every reborn baby is described as accurately as possible, including photos, details, and specifications.

  • Colours may vary slightly depending on screen settings.

  • As each baby is handmade, small variations are normal and part of the artistic process.

 

4. Pricing & Payments

  • All prices are listed in GBP (£).

  • Payment must be completed at checkout before an order is processed.

  • The Baby Nest reserves the right to update prices at any time, but confirmed orders will not be affected.

 

5. Shipping

  • Orders are shipped using tracked and insured delivery services.

  • Delivery times may vary depending on location and courier.

  • The Baby Nest is not responsible for delays caused by postal services, customs, or unforeseen circumstances.

 

6. Returns & Refunds

Our full Returns Policy applies. Key points include:

  • You may request a return within 14 days of receiving your order.

  • Items must be returned in original, unused condition.

  • Customers are responsible for return postage unless the item is faulty.

  • Custom or personalised dolls are non‑refundable unless damaged or defective.

Please refer to the full Returns Policy page for complete details.

 

7. Custom Orders

  • Custom or made‑to‑order babies require 50% payment before work begins.

  • Due to their personalised nature, custom orders cannot be cancelled or refunded once work has started.

  • Timeframes for custom babies will be discussed individually.

 

8. Intellectual Property

  • All photos, text, branding, and artwork on this website are the property of The Baby Nest.

  • You may not copy, reproduce, or use any content without written permission.

 

9. Privacy

  • Any personal information you provide is used solely to process your order and communicate with you.

  • Your information is never shared with third parties except for essential services (e.g., couriers).

  • For full details, please see our Privacy Policy.

 

10. Liability

  • The Baby Nest is not responsible for misuse, mishandling, or damage caused after the item has been received.

  • Reborn dolls are collectible art pieces, not toys, and are not suitable for young children.

 

11. Changes to Terms

The Baby Nest may update these Terms & Conditions at any time. Changes will be posted on this page, and continued use of the website indicates acceptance of the updated terms.

 

12. Contact

If you have any questions about these Terms & Conditions, please contact us through the website’s Contact page.

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